rbajj's Privacy Policy
Your personal information is completely safe with us — we protect your privacy using SSL encryption and strict data protection practices.
1. Introduction & Scope of Policy
This privacy policy has been last updated. By using the rbajj platform, you agree to all the terms of this policy.
rbajj is a safe and reliable online gaming platform for players in Bangladesh. Your privacy and the protection of your personal information are our top priority. In this privacy policy, we explain in detail what types of information we collect, how it is used, who it is shared with, and what steps we take to protect your information.
This policy applies to rbajj's website, mobile application (where applicable), and all our services. When you register on our platform, log in, or use any of our services, you agree to comply with the terms of this privacy policy.
We believe that transparency and accountability are the foundation of a trustworthy platform. That is why we want to explain clearly how your information is handled.
2. What Information We Collect
rbajj collects information about you from various sources. The details are outlined below.
Personal Identity Information
When creating or verifying an account, we collect the following information:
- Full name
- Date of birth (for age verification)
- National ID card or passport number (for identity verification)
- Email address
- Mobile number
Financial Transaction Information
Information required to process deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction amount and history
- Deposit and withdrawal dates and times
- Transaction reference number
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming:
- Game history and betting information
- Win and loss records
- Bonus usage history
- Time spent on the platform
Technical & Device Information
Automatically collected to ensure platform security and performance:
- IP address
- Browser type and version
- Device operating system
- Session duration and login logs
- Cookies and similar tracking technologies
3. How Your Information Is Used
rbajj uses your information only for legitimate purposes and for specific reasons.
Account Management & Security
Creating, verifying, and keeping your account active is our primary responsibility. We use your information to confirm your identity, prevent unauthorized access, and protect against fraud. Every transaction is processed through an encrypted connection.
Transaction Processing
Your financial information is used to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Every transaction is verified in compliance with the minimum deposit of ৳200 and withdrawal limit of ৳800.
Customer Support
When you contact us via our 24/7 live chat or email, we use your account information to resolve your issue quickly and provide the best possible support.
Service Improvement & Personalization
By analyzing your gaming preferences, we provide more relevant game recommendations and offers. This analysis is entirely internal and is not shared with third parties.
Responsible Gaming Monitoring
We monitor players' gaming behavior to identify problematic gaming patterns and provide timely support. This is part of our responsible gaming commitment.
Legitimate Communication & Notifications
We use your contact information to send important account updates, security alerts, and relevant promotional information based on your consent. You can opt out of marketing communications at any time.
4. Information Sharing with Third Parties
rbajj does not sell, rent, or share your personal information with third parties without authorization. However, information may be shared in the following limited cases:
Payment Processors
Only the necessary information is shared with the relevant institution to complete transactions through bKash, Nagad, Rocket, and Upay. These institutions also have their own strict privacy policies.
Game Providers
Only the minimum information necessary for game operation is shared with providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Microgaming, Ezugi, and others.
Legal Obligations
Information may be provided as required to meet legal obligations arising from court orders, legal processes, or valid requests from regulatory authorities.
Fraud Prevention
Anonymous or aggregated data may be shared with industry-standard security partners to prevent fraud, money laundering, or other illegal activities.
Technology Service Providers
Only necessary information is shared with trusted technology partners for cloud hosting, cybersecurity, and technical infrastructure management, and they adhere to the same privacy standards.
With Your Consent
For any purpose other than those mentioned above, we will always obtain your explicit prior consent before sharing your information.
5. Data Protection Measures
rbajj keeps your information secure using the highest industry-standard security technologies.
SSL Encryption
Our website and applications are fully secured with SSL (Secure Sockets Layer) encryption. All information transmitted between your browser and our servers is encrypted, making it nearly impossible for third parties to read.
Secure Data Storage
Your sensitive information, particularly passwords and financial data, is stored in encrypted form on secured servers. No sensitive information is stored in plain readable form.
Access Control
Only authorized staff can access your information on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular training on data protection.
Regular Security Audits
Regular audits and vulnerability assessments are conducted to ensure the security of our systems. Any security flaw discovered is corrected immediately.
6. Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the rbajj website. Cookies are small text files stored in your browser that help our platform function more effectively.
Essential Cookies
These cookies are essential for maintaining login sessions and ensuring security. Without them, the platform cannot function properly.
Analytical Cookies
These cookies are used to understand the user experience and improve our services. The data collected through them is completely anonymous.
Preference Cookies
These cookies are used to remember your language preference and other personalization settings, so you do not have to configure them each time.
Cookie Control
You can disable cookies through your browser settings. However, disabling essential cookies may limit some features.
7. Your Rights Regarding Your Information
You have a number of important rights regarding the information in your rbajj account.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a copy of the information we have collected about you.
Right to Correction
If there are any errors or incomplete details in your information, let us know. We will correct that information as quickly as possible.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing purposes. Upon receiving such a request, we will stop marketing communications immediately.
Right to Data Portability
You may request your information in a common machine-readable format so it can be used elsewhere if needed.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily or permanently restricted.
To exercise any of the above rights, email [email protected] or contact us via live chat. We provide support in Bengali and English 24/7.
8. Data Retention Period
rbajj retains your information only for as long as necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.
Account Information
Account information is retained while your account is active and for a set period after the account is closed. This is necessary for financial fraud prevention and legal compliance.
Transaction Records
Financial transaction records are retained for the period specified by legal requirements. These records are necessary for dispute resolution and regulatory compliance.
Communication Logs
Customer service communication records are retained so that context is available if the same issue arises again and to ensure service quality.
Technical Information
Cookies and session data are generally stored for a short period. Log files are kept for a limited time for security analysis.
9. Protection of Minors' Information
rbajj is for users aged 21 and above only. We do not intentionally collect any information from minors.
Our services are intended exclusively for adults, and we do not collect any information from minors (under 21). Age verification is in place during the registration process.
If we become aware that a minor has accidentally registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child has registered, please contact us.
10. Policy Changes & Updates
rbajj reserves the right to change or update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:
Change Notification
- A special notice will be published on the website.
- You will be informed about changes at your registered email address.
- The effective date of any changed policy will be clearly stated.
- Continuing to use the platform after changes have been made will be considered acceptance of the new policy.
We advise you to regularly review the policy to check whether any changes have been made. If you have questions or concerns, please contact our support team.
11. Contact Us
Contact us for any privacy-related questions or requests.
Privacy Support
For any requests related to your data rights — including correction, deletion, or access — please contact us through any of the channels above. We will process your request as soon as possible.
rbajj believes that your right to privacy deserves the highest respect. We always operate transparently and are committed to being honest with you about all matters concerning your information.
If you have any complaints about our privacy policy or data processing, we ask that you first contact us directly — we will make every effort to resolve your concerns.